CARFAX Buyback Guarantee
Terms and Conditions

Claims under the Buyback Guarantee (each a "Claim") may be submitted per, and are subject to, the following Terms and Conditions.

CARFAX agrees to pay the holder of a CARFAX® Branded Title Check or Vehicle History Report (the "Report") making a Claim (the "Claimant," which must be an active subscriber to the CARFAX® Vehicle History Service under a fee-based business account and be current on its CARFAX accounts receivable, including all required monthly minimum payments) the Claimant's purchase price of the vehicle to which the Report relates (the "Vehicle") if the Report states that the Vehicle has a title history with no Branded Titles showing, but a Branded Title actually exists.

A "Branded Title" is a passenger motor vehicle ownership document issued by any of the 50 states of the U.S. (or the District of Columbia) or a passenger motor vehicle registration document issued by any province of Canada (which also may be referred to herein as a "Branded Registration") which was issued with words or symbols signifying that the vehicle was: junked or salvaged; dismantled, rebuilt or reconstructed; flood damaged; fire damaged; hail damaged; bought back by its manufacturer ("Lemon Law" vehicle); odometer exceeds mechanical limits; odometer was not actual mileage; or which was issued with any other symbol or word signifying a similar Brand.

Specifically excluded from the definition of "Branded Title" for the purposes of this Guarantee are: titles originally issued without a Brand but later stamped with a Brand without being reissued; salvage titles issued due to theft; damage disclosure documents and Branded Titles issued in error and later corrected.

The following additional terms and conditions apply to the Buyback Guarantee:

  1. The Claimant must own the Vehicle at the time the Claim is made.
  2. The Claimant must complete and submit to CARFAX an executed and notarized Affidavit Claim Form and provide a complete copy of the Report. The Report must have been run prior to the date the Vehicle was purchased by the Claimant.
  3. The Claimant must provide proof of ownership of the Vehicle in the form of the original bill of sale and (a) a current title issued or assigned to the Claimant by the motor vehicle agency of one of the 50 states of the United States or the District of Columbia or (b) a current registration issued to the Claimant from any of the Canadian provinces.
  4. The Claimant must provide a copy of the front and back side of the Branded Title or Branded Registration, or an acceptable alternative, certified by the issuing state/province authority. This document must have been issued at least 60 days prior to the date the Report was run.
  5. If, prior to purchasing the Vehicle, the Claimant knew, or should have known, from a source other than CARFAX, of the existence of a Branded Title for the Vehicle, CARFAX reserves the right to reject the Claim.
  6. CARFAX will pay a maximum of the full purchase price of the Vehicle excluding warranties, insurance and other additional purchases. This exclusion covers all reconditioning, aftermarket accessories, parts and services purchased, including those made at the time of the Vehicle's purchase.
  7. If the purchase price of the Vehicle defined in term 6 exceeds the retail Kelley Blue Book used vehicle value at the time of the sale, CARFAX will pay no more than ten percent (10%) over the Kelley Blue Book used vehicle retail value at the time of purchase.
  8. CARFAX will accept only one Claim per Vehicle Identification Number under the Buyback Guarantee, or any other CARFAX certification or guarantee program.
  9. The Buyback Guarantee will apply only if the Vehicle is an automobile or light truck and was manufactured in model year 1981 or later.
  10. The Buyback Guarantee will expire one (1) year after the date of the first Report run by or for the Claimant or Claimant's transferor relating to the Vehicle.
  11. This Buyback Guarantee can only be transferred to the subscriber's retail customers if the subscriber ran a CARFAX Vehicle History Report. The Buyback Guarantee cannot be transferred if the subscriber ran a CARFAX Branded Title Check.
  12. If the Buyback Guarantee is transferred, the recipient of the Guarantee must register for the Guarantee within ninety (90) days of purchasing the Vehicle. Registration may be made online at www.carfax.com. Registrations can also be made by mail by sending name, address, telephone number, email address, the VIN of the guaranteed Vehicle, and the purchase price to: Consumer Affairs Department, CARFAX Buyback Guarantee, 5860 Trinity Parkway, Suite 600, Centreville, VA 20120, USA. The Consumer Buyback Guarantee Terms and Conditions will apply to any Claim made by such recipient.
  13. CARFAX may, at any time and without prior notice, change the terms of the Buyback Guarantee or discontinue the Buyback Guarantee.
  14. The Buyback Guarantee will be governed by the laws of, and Claimant consents to the exclusive jurisdiction of the courts of, the Commonwealth of Virginia, United States of America.

Revised: September 24, 2008